Refitto
NewSize exchanges in 10 seconds

A returns portal branded for your Shopify store. Your customers choose a size exchange or credit in seconds, and you stop answering emails.

Start for freeSee pricing

14-day free trial

U

Urbana Studio

Exchanges and returns

Demo

Find your order

We check your order directly with the store.

Made for Shopify stores selling

Fashion, Jewellery, Footwear, Accessories, Streetwear, Bags, Sportswear, Add-ons

Every return is a sale half lost. Refitto turns it into a size exchange or credit for the next purchase, and if a refund is due, it keeps everything in order. No emails, no spreadsheets.

3
options for your customer: exchange, credit or refund
1
branded link for all your returns
14
days of free trial to test it with real orders

How it works

Up and running before your next return arrives.

  1. Sign in, paste your store domain and grant permission. Refitto reads orders and products, nothing else.

    Connect store

    Shopify domain

    urbana-studio.myshopify.com
    • Read orders
    • Read products
    StatusConnected

Features

Just enough to keep a return from becoming a drama.

Designed for fashion, jewellery and footwear stores, where almost every return is a size that didn't fit.

  • Size exchanges come first

    The portal offers an exchange before a refund. The customer picks the new size and you keep the sale.

  • Store credit

    If the size isn't available, offer credit for the next purchase instead of giving the money back.

  • Your brand, your link

    Your customers see your logo and colours at a link with your store's name.

  • Rules that enforce themselves

    Return window in days, non-returnable products and exchange-only sale items. The portal applies them without you having to check every case.

  • One dashboard, every request

    Pending, approved and rejected in one list, with the Shopify order alongside. No more digging through your inbox.

  • Everything happens inside Shopify.

    Refitto reads the order, checks the size and gets the request ready for you to handle in your store. Nothing to export, no switching tools.

Pricing

One flat monthly price. No surprises.

Every plan includes a 14-day free trial: nothing is charged today and you can cancel anytime.

2 months free · save 17%

  • Starter

    For stores starting to get returns every week.

    29 dollars per month

    Up to 30 returns per month

    Start free trial

    $0 today · then $29/month

    • Exchange and return portal
    • 1-click size and colour exchanges
    • “Powered by Refitto” badge on the portal
    • Basic Shopify sync
    • Email support

  • Growth

    Recommended

    For brands with a large catalogue and lots of sizes.

    79 dollars per month

    Up to 120 returns per month

    Start free trial

    $0 today · then $79/month

    • Everything in Starter
    • White label, no Refitto logo
    • Return reason metrics
    • Fast support

  • Scale

    For high-volume stores that want to fine-tune every rule.

    179 dollars per month

    Up to 350 returns per month

    Start free trial

    $0 today · then $179/month

    • Everything in Growth
    • Advanced rules, like no exchanges on sale items
    • Priority WhatsApp support

Handling more than 350 exchanges a month? Contact us for a custom plan.

What reaches your dashboard

Most are a size, not a goodbye.

Every request comes with the reason, the product and what the customer prefers. So you can see at a glance which sizes are off and which product pages need a look.

Illustrative examples.

FAQ

What people usually ask us.

  • No. You connect your Shopify store from the dashboard, choose your logo and colour, and copy the portal link into your emails or your returns page.

Your next return can be an exchange.

Connect your Shopify store and try Refitto free for 14 days.

Start for freeWatch the demo again